Customer Service

Security

Aussie Soap Direct takes every precaution to protect you when you send information to us so that you never have to worry about security. Any highly confidential information sent to us will be requested inside one of our secure server software pages, and we only use the best software available.  The software encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.  Having a secure site is recognised by an unbroken key or lock that appears in the bottom of your browser window. This technology provides a secure connection that keeps data private during transmission over the Internet. The part of this site that needs this security is the pages that accept your credit card details (this is a few steps into the ordering process on aussiesoapdirect.com).

Privacy

We take online privacy very seriously here at aussiesoapdirect.com. In some instances, such as when you purchase from our secure store, subscribe to our newsletter, we may need more specific information about you, such as name, address, e-mail address, telephone number, etc.  We do not share or rent or sell this or any other information with other companies or individuals. We do not disclose information about your individual visits to our site to anyone.  You will not be contacted by aussiesoapdirect.com unless you specifically request it, such as through subscribing to our newsletter, or through our normal customer service follow up, such as when you purchase a product and we keep you informed of the shipping timeframe.

Guarantee

When aussiesoapdirect.com ship our products to you they leave in perfect condition and are manufactured to the highest quality standards.  If our products arrive in less than that condition something happened in transit. We would be very disappointed to know you received your goods in less than perfect condition. Please let us know.

We are more than upset when anything comes between our quality standards and your satisfaction. We'll make things right